Returns & Exchanges

We want you to love your hair results, which is why we offer a 30-day return policy for products purchased directly from our store. If you are not completely satisfied with your K18 experience, we are here to help with a seamless return or exchange process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to begin the process.

2

Print Your Label

Select the items you wish to return and download your prepaid shipping label provided by our system.

3

Package Your Items

Securely pack the products in their original packaging, attach the shipping label, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing